Frequently Asked Questions (FAQ)
General Questions
Q1: What is English0905 sell?
A1: English0905 sell digital product: Interactive book, PDF, PPT, Presentation tool, Active Teach, Itool, Classroom Presentation tool, online Interactive tool, and another resources for teacher.
Q2: What payment methods do you accept?
A2: We accept: credit cards, PayPal, Webmoney, AliPay, WISE, Skrill, Perfect Money, Payeer, USDT (TRON20), VNĐ
Product/Service-Specific Questions
Q3: How long will it take for me to receive the files?
A3: For books labeled [instant download], you will receive an email immediately after payment is completed (Only applies to payments via card or PayPal)
For other books, you will receive them within 5 minutes to a few hours if during business hours (7AM – 9PM). After business hours you will receive it as soon as we wake up, our time zone is GMT+7.
Q4: How do you send me the files?
A4: We will send the file to you via Email with the link saved at Google Drive, for online books we will send it to your account.
Q5: Will the files I purchase expire??
A5: No, but we only guarantee your downloads for 30 days. Basically the links are permanent but the warranty is only for 30 days. It is recommended that you download it for storage.
Technical Support
Q6: What should I do if I encounter an issue?
A6: If you encounter any issues, you can contact us via Email, WhatsApp, Facebook, Viber, Telegram. Provide details of the issue for faster resolution.
- How to use CPT and resource for Teaching English
Teams
Zoom
Classin
- How to buy Classroom Presentation tool
https://drive.google.com/file/d/1qtRAdeq562RnEyCyLRbiHmisKxLUpsHf/view?usp=sharing
–> See more details: Order Process https://english0905.com/privateshop/contact-us/order-process/
2. Additional App for Classroom Presentation Tool (CPT):
- Itools Oxford Flash Player. Flash player (v21) : https://drive.google.com/file/d/1x-C5yIyQ6V0W6KRKAIL990NyVvws924U/view
- Adobe Air: https://drive.google.com/file/d/12wQsnt1gJLWduqjX1e8Gye6Kj6IvPE2O/view
- 7Zip (Windows app) for unzip files (.zip, .rar, .iso..): https://www.7-zip.org/download.html
- Oxford learner bookshelf app “Use e-books and Classroom Presentation Tools offline. Save your work in the cloud so that you can access it across different devices”
— App for Windows: https://drive.google.com/file/d/1nbvIFApqFFey8lyfaP_N-jmEA57yl-4w/view
— App for MacOS: https://drive.google.com/file/d/1KiqC5gZInsVdhXelyuG7y_SucZeNbDZN/view
— App for Ipad: https://apps.apple.com/app/oxfordlearnersbookshelf/id617832312
3. How to use Oxford Bookshelf
- An Oxford bookshelf account can be used on 3 devices at a time.
- What if I delete books on my account? You will not be able to delete it, clicking delete will only delete the book from the device memory.
4. Order processing.
–> https://english0905.com/privateshop/contact-us/order-process/
5. Refund and Returns Policy
–> https://english0905.com/privateshop/refund_returns/
6. >> MacOS user compatibility and list of software that support MacOS
–> https://english0905.com/privateshop/help/macos-and-compatibility-issues/
7. If you want try before buy, please contact us, we will setup an appointment (online)
8. Any Question? Contact us –> https://english0905.com/privateshop/contact-us/